Quality system

We are committed to meeting our customers’ requirements through implementing a management system which includes outstanding quality service and products, safeguarding the environment and assurance of health and safety for personnel.

We are a mineral salts manufacturer certified by ISO 9001:2015 and FCC 22000, international standards that specify the requirements we need to follow for a quality management system.

With our quality management we commit to:

• Environment

Protecting the environment is one of the key factors in the performance of our operations to minimise the quantity, hazard and environmental impact of waste streams generated and avoid unnecessary use of resources. ISO 14001:2015 certification demonstrates continuous improvement and pollution prevention.

• Safety

Quality Chemicals has implemented ISO 45001:2018 to provide a safe environment for our employees and visitors. Risk prevention is built into decision-making. All the organisation’s members have occupational health and safety as a priority.

• Customers

We provide our customers with products and services that meet or exceed their needs and expectations.

We work with suppliers offering reliable delivery times and product quality to ensure proper service to our customers.

• Employee involvement

Engaged employees are the key to business success. Quality Chemicals is aware of the importance of its team and is passionate about involving its members in the company’s success.

Quality Chemicals is committed to ensuring its people feel valued so that they work to their maximum potential and contribute ideas. If motivation increases, results increase.

• Continuous improvement

We use a four-stage approach for continually improving our processes, products and services and for resolving problems. This involves testing possible solutions, assessing the results and implementing the ones that are shown to work.

Quality Chemicals prioritises the quality of its products. This quality is based on regulatory demands, internal requirements and customer requirements.

We invest in our quality assurance team to provide our customers with all the documentation needed so they can trust our quality. These documents cover all production processes and quality requirements.

Quality Chemicals is open to being audited by our customers.

Our quality assurance team is responsible for planning, preparing, conducting and following up on these audits.

If our customer is planning to audit us, the following needs to be considered:

• We have considerably increased customer audits over the last two years: we perform more than 30 audits per year. Please notify Quality Chemicals six months in advance of the date you would like to audit us.
• It is very important to know which products need to be audited so as to plan the audit in the right factory. The two factories are quite far from each other, so our team will need to know this in advance to plan accordingly.
• If the audit is in Venta de Baños, the GMP compliance factory, minimum two days needs to be considered.
• If the audit is in Esparreguera, one single day would be enough.